Returns| Exchanges | Refunds
We would love if you loved what you purchased from threada.in
We will be happy to exchange the same or another product depending on its availability within 7-10 working days.
Your purchase is eligible for free return or exchange if it meets the following conditions:
- An incorrect product has been shipped to you, that is, the product does not match the item in the order confirmation email.
If the product you received has a genuine quality or manufacturing issue.
Your purchase is not eligible for return in case of the following:
We have a 7-day return policy. We reserve the right to refuse return of products that are shipped after the expiry of the 7-day grace period.
We will not accept return of products that are not in the same condition as you received them in.
We will not accept return of products that have been worn, altered, washed, or damaged in any way.
All products should be returned with their tags intact, and in their original, undamaged packaging.
End of season sale items are considered final sale, and are not eligible for return or exchange
- Raise an email request on email@example.com within 24-36 hours of receiving the product. Mention your name, product bought and photo of the product.
- Once we confirm your exchange over email, ship the product back to us within 3-4 working days on the below address: threada design studio, 2, Chetan Society, Near Mahalaxmi Crossroads, Paldi, Ahmedabad - 380006
- Once you receive an email from us confirming your request, you will be able to exchange with an alternate size/ product (depending on its availability)
- In case of price difference, you will have to pay the balance if its a higher than your purchase. If the new purchase is lower in price, we shall refund the balance amount.
- We will ship the new product within 4-5 working days.
We will issue a refund following a quality check, as applicable in your case, within 10-15 working days. Any refund will be made in the original method of payment. Please note that we do not refund shipping charges for original and returned products.